Solutions

Routing

Customers want to take contact in many different channels for a wide variety of reasons. In order to staff and organize the customer service we are faced with the need to guide the customer to the right channel and person or self-service solution.
Voice Provider routs clients with solutions like Free speech on the telephone, cloud based FLEX IVR, Automatic e-mail service, Web Assistant, and Auto Attendant. To increase the impact of your investments the solutions will work with your contact centre system.

Self-services

Requirements for reduced cost, availability and high service levels enables cutting edge organizations to supplement its manual customer service with smart technology solutions for self service. Companies that offer a combination of personal service and self-service have the most satisfied customers! Moreover, if it goes faster, is open around the clock and gives me as a customer other advantages, then everybody is a winner! Voice Provider offers self-service solutions across multiple channels, such as automatic e-mail service, web assistant, telephony solutions, voice and push button.

Free speech

Free speech streamlines your customer service:
- minimizing incorrectly routed calls
- increasing the use of self-service
- optimizing staffing and organization
- shortening handling time
Let your customers speak freely!

Download business-case

Flex – IVR in the cloud

Flex is a global IVR in the "cloud" that allows you to easily and effectively answer customer calls and route them to any answering location in the world. With Flex, you can very easily develop and modify your preferred dialogues. You have full control of the traffic through extensive statistics.

Download business-case

Voice-driven solutions

The challenge for companies is to offer all customers first class service and to be competitive. Customers require faster response in all channels, but rarely agree to pay for the service. Voice activated telephony solution reduces the load on the manual customer service at minimal cost.

Download business-case

Automatic e-mail service

E-mail is the most expensive way to provide good customer service. Response times are long, while the customers require quick service.
Our solution is a smart service that automatically understands and answers questions from your customers, around the clock. It is also steering to the right skills or referring to another channel.

Web Assistant

Many web sites are endless with information and services. It is difficult to find and get the information you seek. Web Assistant answers questions written in natural language automatically. Sales are increasing and up to 40 % less calls to customer service can be the result.

Auto Attendant

Voice Providers voice-controlled attendant relieves your staff and can free up time for more important tasks. A large portion of all calls can be automated!

It works well both for internal calls as well as for customers calling from outside.