Customers

Our customers are in many industries and in the public sector. Common is that they wish to offer their customers the best customer service, streamline operations and be competitive.

References

Stena Line, FLEX
Elkjöp Nordic, part of Dixon, Voice controlled solutions
Kronofogden, Free speech
SAS, Auto Attendant
Swedish Royal Post, Automatic e-mail service and voice-controlled solutions
Plantagen, Web Assistant

We also work with

Avanza, Jysk, DSB, Svenska Spel, NSB, Com Hem, Malmö Aviation, Viasat, etc.

Stena Line

Our client Stena Line has saved millions by centralizing their contact centres and choosing FLEX IVR in the cloud. Employees in all countries now use the same easy to use web interface to check statistics and change settings.

Download Business Case (PDF 163 kB)

Elkjøp

Since Elkjøp’s customer service implemented speech recognition solutions their manual customer service receives 70 % less calls than before. Their customers continue to receive high quality service but without extensive waiting.

Download Business Case (PDF 176 kB)

Kronofogden

IVR with many selections and hierarchical menus are difficult for customers to understand, leading to incorrect routing. Kronofogden allows its customers to speak in their own words what the call is about and then the call is routed right away.

Download Business Case (PDF 159 kB)